Hey there! Having issues with a low quality video stream?
Let’s try to fix that.

     One thing our stream does to prevent pausing, buffering, or drop outs is lower the resolution (visual quality) of the stream in order to keep you running and listening to the service. 

     We have some examples below. Barry is in High Definition on the top picture, in-between on the middle one, and the lowest resolution on the bottom most image. These examples can be seen on the next page.

     It is dropping from a 720p image to a 486p image to a 144p image. You can turn off auto resolution by manually setting a resolution in your stream settings at the bottom of the screen. 

You may also be experiencing network issues on the device you have the stream on. 

Step 1: Restart everything

     “Have you tried turning it off and on again?” Yes, that age-old advice applies to streaming as well. Restart your modem, router, and streaming device, and see if the problems go away.

Step 2: Consider a new streaming device

     At this point, you might want to try upgrading to a new device, such as a computer or anything directly wired to your internet router, especially if the one you’re using is more than a few years old. Perhaps you’ve gotten unlucky with some faulty hardware, or maybe our new streaming service just won’t play nice with your older device. 

You can visit fast.com to run an internet speed test to see if your device can support a consistent connection. It is recommended that the device be able to receive 5 Mbps or more.

If you are still having issues, you can email us at support@northwoodchristian.org for troubleshooting help. Please include as much info in your email as you can.

God bless and happy streaming!

Other Issues & FAQ

 Known Issues

1. Error 4032, not getting video. This error seems to occur primarily on Amazon’s Fire devices, as they do not fully support the codec we use to stream with. In other terms, Amazon has not provided support for their devices for our use case. All other devices seem to work fine, and perhaps Amazon will update their devices in the future to better support streaming standards.

2. Browser or TV not receiving video. As we have recently upgraded our church online platform it appears certain web browsers or smart TVs are no longer able to watch the stream. This is likely due to an older version of the web browser or other incompatibility. We recommend using the latest version of Google’s Chrome browser or Mozilla’s Firefox.

FAQ

Q: Will streaming continue once we are able to meet back at our facility?

A: Absolutely! In fact, we were probably two months from broadcasting at the point COVID-19 became an issue. Streaming will keep happening, but of course, it will come across differently with an in-room audience at the same time.